Latest version — 1.2.14

The Everguest Intelligence Autumn/Winter Update 2025 Has Arrived!

Sharper insights, smarter workflows, and refined control — this season’s update brings you powerful new tools designed to make understanding your guests easier and decision-making even more intelligent.

At Everguest Intelligence, your feedback continues to guide our innovation. With the Autumn/Winter 2025 release, we’re introducing highly anticipated features that enhance personalisation, improve reporting, and strengthen privacy management — all while ensuring a smoother, faster, and more intuitive experience across the platform.

Here’s what’s new.

Smarter, More Personalised Surveys

Conditional Survey Questions

Surveys now support conditional logic, allowing you to display or skip specific questions based on a guest’s previous answers. This makes your surveys more dynamic and relevant — ensuring each guest only sees questions that matter to them, improving both engagement and data quality.

Direct Survey Links in Email Templates

Add direct survey links to your email templates to simplify participation. You can also insert additional resources or reference links directly in the email body — simply highlight the text, right-click, and add your preferred URL. This feature is especially useful for targeted marketing campaigns, where you want to gather feedback from a specific guest segment, or to re-engage returning guests and strengthen loyalty. It helps you make surveys a natural part of your guest communication strategy — boosting participation and turning feedback into lasting relationships.

Survey Status Table for Smart Survey Tracking

Gain complete visibility into your survey engagement with the new Survey Status Table. Track when each recipient received, opened, and completed a survey, helping you identify drop-off points and follow up more effectively.

Enhanced Reporting & Analytics

PDF Report Exports

Generate professional PDF reports directly from your Survey Results or Management Dashboard. Share insights easily with your team or stakeholders — no extra formatting required.

Survey Results Period Selector

Analyse your data by specific time periods using the new Date Filter, and identify performance trends, seasonal variations, or long-term improvements at a glance.

More Accurate NPS Score Calculation

The Net Promoter Score (NPS) calculation has been refined for improved accuracy. With scores ranging from –100 to +100, you can confidently track how your service and reputation evolve over time.

New Review Collection Platforms & Efficiency Tools

Agoda & OpenTable

Everguest Intelligence now also gathers guest reviews from Agoda and OpenTable, automatically collecting feedback from both platforms. This expanded coverage enhances your reporting and insights, helping you gain a deeper understanding of guest sentiment across more channels.

NFC Filter

Filter results by NFC cards across modules to identify which cards drive the most engagement and feedback. If your team uses NFC cards as a proactive way to collect additional guest feedback, this feature helps you easily track performance and align review goals with your team’s incentive system. It streamlines analysis, keeps your team motivated, and saves valuable time when managing feedback-driven initiatives..

Customisation & Privacy, Reinforced

Customisable Date Format

You can now select your preferred date format in Profile Settings, ensuring consistency across your reports and dashboards — perfectly aligned with your local conventions.

Hide Reviewer Names

Organisation admins can now choose to hide reviewer names from property admins and managers. This feature enhances privacy, providing flexible data visibility options that support both transparency and confidentiality where required.

A More Powerful Everguest Experience

Every new feature in this update is designed to give you more control, more context, and more clarity — helping you deliver exceptional guest experiences through smarter data and seamless collaboration.

Explore the new features today and experience how Everguest Intelligence continues to evolve — giving you smarter tools for smarter decisions.

Enter Everguest Intelligence

1.2.0

The Everguest Intelligence Summer 2025 Major Update Has Landed!

Fresh features, smarter tools and fine-tuned essentials – all designed to make your experience smoother and more powerful than ever.

At Everguest, we value your feedback and remain committed to continuously enhancing our AI-driven executive decision-support solution, ensuring it’s always a strategic partner you can rely on. In Summer 2025, we’ve delivered a host of highly requested new capabilities, alongside improvements that boost stability and overall ease of use. Here’s a taste of what’s new.

Events & Tags: Unlock Deeper Guest Insights

Want to truly understand what drives your guests during key moments? With our brand-new Event & Tag system feature, you can now create, organise and analyse guest experiences around specific events – from concerts and private functions to seasonal peaks.

For example, if you operate a hotel, you can easily capture and measure guest feedback related to your New Year’s Eve programme, while restaurant owners can gain insights into how diners felt about their special St Martin’s Day menu.

What’s more, with the introduction of Events & Tags, MICE (group bookings) feedback can now be effortlessly tracked via the Survey module – simply add the group tag to your survey, and you can instantly filter and analyse results within both the Review and Statistics modules.

These powerful tags seamlessly integrate across all modules, enabling effortless filtering, reporting and performance tracking – putting sharper insights and smarter decision-making right at your fingertips.

Automated AI Responses: Smart, Timely, Effortless

New review? No problem. Our Automated AI Responses feature instantly drafts a tailored reply the moment feedback lands – and you decide when it goes out. Send it immediately or set a delay, giving you the flexibility to review and tweak before it’s sent. No edits? The system takes care of it for you. Seamless, smart and always on time.

Enhanced Sentiment Analysis: All Angles, One Click

Our reporting module just got smarter. Now you can generate AI-driven sentiment analysis for multiple tones – positive, negative and neutral – all at once. No more overwriting one analysis to view another. Comprehensive insights, seamless workflow, smarter decisions.

Smarter Reporting: Clearer Emails and Flexible Date Filters

Your report emails now include the covered date range right in the subject line – making them easier to scan, sort and retrieve. Example: Download your report – 14.06.2025 – 14.07.2025.

Plus, our reporting module (and all date filters across the platform) now offers new options: All Time and 2 Weeks Ago (the week before the last 7 days). Sharper organisation, faster insights.

Group AI: Scalable Intelligence, Optimised Performance

Group AI takes our platform’s intelligence to the next level. While your analysis formats stay familiar, behind the scenes we’ve optimised performance and scalability across Chart Analysis, Sentiment AI Analysis and Competitor AI Analysis. By aggregating data from multiple properties, Group AI delivers insights drawn from combined datasets – perfect for large organisations managing complex portfolios. More data, more power – without sacrificing speed or accuracy.

Which New Feature Will You Try First?

Interested, but not an Everguest Intelligence user yet? Discover the Everguest Intelligence packages or request a personalised quote today!

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